Pre-Order & Import Sourcing Policy

1. Just-in-Time Sourcing

Items offered in our Pre-Order and Import collections are sourced on-demand directly from our international distributor network. Upon placement and payment of your order, inventory is immediately allocated and secured specifically for your order.

2. Delivery Timelines & Customs Processing (Up to 40 Business Days)

Because these products are imported directly into Canada, fulfillment involves international transit and Canadian customs clearance.

• Please allow up to 40 business days from the date of purchase for your order to process, clear customs, and arrive at our local fulfillment center.

• Business days exclude weekends and Canadian statutory holidays.

• Courier transit times selected at checkout apply after the product has cleared Canadian customs and entered local postal/courier networks.

3. All Sales Final (Strict No Cancellations & No Returns Policy)

Due to the immediate capital commitment required to secure imported stock with our suppliers:

• No Buyer Cancellations: Orders cannot be canceled, modified, or refunded once submitted.

• No Returns or Exchanges: We do not accept returns or offer refunds for buyer’s remorse, transit duration within the stated 40-business-day window, or changes in customer preference.

4. Supplier Allocations & Out-of-Stock Refunds (100% Guarantee)

If our supplier experiences short-allocations, publisher/manufacturer cancellations, or stock shortages:

• You will be notified via email immediately.

• A 100% full refund will be automatically issued back to your original payment method.

5. Damaged Goods

If an item arrives physically damaged in transit, you must notify support within 48 hours of delivery with photographs of the outer packaging and damaged item to receive a full replacement or refund.