Terms of service

Pre-Order, Import & Fulfillment Policy

Here is the complete, integrated policy formatted with bold titles and bullet points throughout:

1. Just-in-Time Sourcing

    • Items offered in our Pre-Order and Import collections are sourced on-demand directly from our international distributor network.

    • Upon placement and payment of your order, inventory is immediately allocated and secured specifically for your order.

2. Delivery Timelines & Customs Processing (Up to 40 Business Days)

  • Because these products are imported directly into Canada, fulfillment involves international transit and Canadian customs clearance.

  • Please allow up to 40 business days from the official release date / date of purchase for your order to process, clear customs, and arrive at our local fulfillment center.

  • Business days exclude weekends and Canadian statutory holidays.

  • Courier transit times selected at checkout apply after the product has cleared Canadian customs and entered local postal/courier networks.

 

3. Condition & Raw Grading Standard (9.2 / NM-)

    • All raw pre-order, newly released, and imported comics are supplied in an estimated grade of Near Mint minus (9.2 / NM-) or better.

    • Industry-standard minor distribution or printing variations (e.g., micro-spine stress without color break, minor bindery flaws, or faint ink rub) are inherent to the printing process and do not constitute damage.

    • We do not guarantee specific third-party grading outcomes (e.g., CGC or CBCS 9.8s).

4. Hold Box & Order Stashing (90-Day Maximum)

    • Customers utilizing our Hold Box service to consolidate shipping may hold books for a maximum of 90 calendar days from the arrival of the earliest item.

    • Upon reaching the 90-day mark, an invoice for shipping will be automatically generated and emailed to you.

    • Shipping invoices must be paid within 14 calendar days to avoid order processing holds, restocking, or forfeiture.

5. Mixed Cart Fulfillment

    • Orders containing both in-stock items and pre-order/import items will ship together once all items in the order have arrived in stock.

    • To receive in-stock items sooner, please purchase them in a separate transaction or contact support to arrange split shipping.

6. Publisher Delays & Release Shifts

    • Comic release dates and Final Order Cutoff (FOC) schedules are determined solely by publishers and distributors.

    • Schedule shifts or delays by publishers do not qualify an order for cancellation or refund.

7. All Sales Final (Strict No Cancellations & No Returns Policy)

    • Due to the immediate capital commitment required to secure imported stock with our suppliers:

      • No Buyer Cancellations: Orders cannot be canceled, modified, or refunded once submitted.

      • No Returns or Exchanges: We do not accept returns or offer refunds for buyer’s remorse, transit duration within the stated 40-business-day window, or changes in customer preference.

8. Supplier Allocations & Out-of-Stock Refunds (100% Guarantee)

    • If our supplier experiences short-allocations, publisher/manufacturer cancellations, or stock shortages:

      • You will be notified via email immediately.

      • A 100% full refund will be automatically issued back to your original payment method.

9. Damaged Goods

    • If an item arrives physically damaged in transit, you must notify support within 48 hours of delivery with clear photographs of the outer packaging and the damaged item to receive a replacement or full refund.