Refund policy

Return & Refund Policy

Thank you for shopping with us! We take great care in grading, packing, and shipping your comics to ensure they arrive in the best possible condition.

Please review our policy below regarding returns, refunds, and presale cancellations.

1. Back Issues & In-Stock Items

We want you to be satisfied with your order. If you need to return an in-stock back issue, the following terms apply:

  • Return Window: You must request a return within 15 days of delivery (as confirmed by carrier tracking).

  • Condition: Items must be returned in the exact same condition as received (unopened, unread, and in original packaging/bags and boards).

  • Restocking Fee: All approved back-issue returns are subject to a 20% restocking fee, which will be deducted from your final refund amount.

  • Return Shipping: The customer is responsible for all return shipping costs unless the return is due to an error on our part. We strongly recommend using a tracked shipping service.

2. Presales & Pre-Orders

Due to the speculative nature, limited allocations, and advance distributor commitments associated with presales:

  • All Presales are Final: We do not accept returns, exchanges, or order cancellations on presale/pre-order items once an order is placed.

  • Please double-check issue numbers, variant covers, and expected release dates before finalizing your purchase.

3. Damaged or Incorrect Items

If your item arrives damaged during transit or if you received the wrong issue, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  1. Your order number.

  2. Clear photos of the shipping box/mailer.

  3. Clear photos of the damaged or incorrect item(s).

For verified damaged or incorrect items, we will arrange a replacement (if inventory permits) or issue a full refund, including return shipping costs if a return is required.

4. How to Initiate a Return

To start a return for an eligible back-issue item:

  1. Email our support team with your Order Number and the reason for return.

  2. Once approved, you will receive instructions on where to send your return.

  3. Returns sent back without prior authorization will not be processed.

Refunds will be issued to your original payment method within 3–5 business days of us receiving and inspecting the returned item, minus the 20% restocking fee.